A. Shipping is FREE on your first order, with no minimum spend.
For subsequent orders, shipping is FREE when your order is US$30 or above (after discounts). Orders under US$30 will be charged US$5 for shipping.
Courier and express shipping rates will be calculated at checkout.
Some products, like fragrances and haircare, require special handling due to their flammable nature and heavy weight. A small charge may be applied when your order contains fragrances or haircare. Read more
Once we have received your payment, your order will usually be dispatched within 24 hours and you will receive an email confirmation once it ships. You can also check your order status through our website at any time.
|Cost||Major cities||Most areas||Remote areas||Signature required?|
FREE for orders over US$30 (after discounts)
US$5 for orders below US$30 (after discounts)
|4-6 postal days||7-10 postal days||10-14 postal days||No|
|Fragrance-only orders||10% of order total. Maximum charge: US$10||7-10 postal days||7-10 postal days||10-14 postal days||Yes|
|Express Shipping||US$25||2-3 postal days||2-3 postal days||2-3 postal days||Yes|
|Haircare Products||Haircare products over 250ml are charged between US$2 - US$15 depending on size||7-10 postal days||7-10 postal days||10-14 postal days||Yes|
You can expect to receive your order via standard shipping within 4-6 days to major cities, 7-10 days for other destinations and 10-14 days for more remote areas. If you have not received your order after 14 business days please contact us.
We suggest having your parcel shipped to your workplace if no one is home during the day to ensure safe receipt.
Most delivery delays are due to unavoidable customs checks or because no one is home to sign for the delivery. We will refund the extra charge for orders held in customs, but not for delays due to lack of a signature.
For US$25, Express Shipping orders are delivered anywhere in the world within 2-3 days. This excludes any time required for customs clearance, which is out of our control. Fragrance or home scent orders cannot be sent via express shipping.
Orders shipped to the following countries can be shipped using a special courier service. This applies only to orders that do not contain fragrances and some home scents.
|List of Countries with Prepaid VAT Option|
All VAT and taxes are prepaid using this service so you do not need to pay any more once the order is received. This means that there will be fewer customs delays so you'll receive your order faster.
We highly recommend you use this option to send gifts since the recipient will not be burdened with VAT charges and you can confirm delivery through our order tracking page.
You'll also have access to enhanced order tracking, allowing you to see confirmation of your parcel's delivery.
We ship to over 200 countries worldwide.
Over 90% of orders are delivered without additional customs charges, especially in USA, Australia and New Zealand.
In the event that you are charged VAT or additional taxes when your order is delivered we will reimburse for your expense. We do this on a purely goodwill basis as we are not obligated to cover VAT costs.
To be reimbursed for your expense, please collect your package and pay any taxes and keep the receipt. You can then submit a VAT claim through our website and we will refund the amount of the charge. All refund claims must be made within 6 months from your order date.
Please note that this service is not available for orders shipped to China, Japan, New Zealand, Australia, Singapore, Brazil, Argentina, UAE, Oman, Norway or Egypt.